At Swimwear Promotion Store, we’re dedicated to making your family’s swimwear shopping experience as smooth as our beach-ready fabrics. Whether you’re coordinating AB Family Match sets or selecting Kids Swimwear for summer adventures, we’ve got you covered with transparent shipping and hassle-free returns.

Shipping Information

Order Processing

We prepare your summer essentials with care! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to serve our global customers (available in most regions excluding some Asian and remote areas):

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Please note: Delivery times may vary slightly depending on customs processing in your country.

Easy Returns & Exchanges

We want every piece from our collections – from our trendy AB x Tropic of C bikinis to cozy Hoodies and Sweaters – to fit your family perfectly. If something isn’t quite right, our 15-day return policy makes it easy to exchange or return.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Refund Method: Original payment method
  • Return Shipping: Customer responsibility (we recommend using tracking)

Non-Returnable Items

To maintain our quality and hygiene standards, we cannot accept returns on:

  • FRATURED collection items (these limited edition pieces are final sale)
  • Swimwear with removed hygiene liners
  • Personalized or handmade items unless defective

Simple 3-Step Return Process

Step 1: Submit Your Return Request

Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Swimwear Promotion Store team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Items to return: [List items with sizes/colors]
Reason: [Fit, quality, etc.]
Preference: [Refund to original payment method / Exchange for [item & size]]

Please send the return instructions to this email address.

Thank you,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive:

  • Return authorization number
  • Shipping instructions
  • Return address: 1079 Heliport Loop, Louisville, US 40223

Pro Tip: For exchanges (like different sizes in AB Family Match or Boys Swimwear), include a note with your desired replacement items to speed up the process!

Step 3: Refund Processing

When we receive your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 1-2 business days after approval

You’ll receive email confirmation when completed.

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your Handmade Piece or any item arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a free replacement or refund

Summer-Ready Exchange Tip

Need a different size for your AB x Tropic of C bikini or Boys Swimwear? Exchanges are fastest when you include your preferred size in your initial request!

Questions?

Our family is here for yours! Contact us at [email protected] with any shipping or return questions.

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